Customer Service

Advertising Policies

We take our advertising practices and ethics very seriously. In fact, we consider it a cornerstone of our business. We are constantly trying to improve our sites, business methods and offerings in order to become one of the most trusted and respected companies in our industry.
 
In that spirit, we would like to take the time now to provide you with as specific an overview as possible of our advertising practices. We also want to demonstrate our commitment to adhering to the stringent FTC advertising standards.

Legal Reviews of Sites

Whenever we launch a new site or advertising campaign, we have our legal representation look over the entire material first. We then delay the launch until we have been provided a legal opinion that we are in full FTC compliance. If our lawyers have any concerns, we address them before the material is released to the public.

Readability Studies

We have commissioned an independent study to review how the public reads our ads. These focus groups are designed to help us find out where and how to place our terms and conditions, disclaimers, legal notices and such on our site in a way where it will actually be read by consumers before they make a purchase. These focus groups will also help us make sure that our customers understand the terms of our offer. We don’t believe in using small print or confusing legal jargon in order to make a sale.

Our Offers Are Truly Limited

When we claim that our offers are available for a “limited time,” this is based on fact. Sometimes we purchase new products in small quantities in order to test market them. Some of our products are so popular; it can be difficult to keep our supplies up with our demand. Some of our information products are discontinued and become unavailable if we decided the market for them is not large enough to sustain our marketing costs.

“As Seen On” Claims

If we say that one of our products or the ingredients in our products have been “seen on” a particular television network, that means it has either been discussed on that network or has been advertised on that network. In either case, we are sure that it has been seen.

Cancelation and Customer Service

We make it as easy as possible to cancel orders and subscriptions by phone. Our operators are available around the clock 24 hours per day and 7 days per week. The phone numbers to contact them are easily accessible on our site and our packaging. The calls are toll free, and even during our busiest times 95 percent of our customers are not kept on hold for more than three minutes.

No Tolerance for SPAM
We believe in opt-in lists instead of spam. And we are fully compliant with the CAN-SPAM Act of 2003. From time to time an affiliate chooses to ignore this policy. When this happens, our relationship with the affiliate is terminated and we reserve the right to take legal action against this affiliate. We have no tolerance for spam at all.

Always a Full Package

We believe in providing a comprehensive service package that has a reasonable chance of helping the customer achieve their goals. We don’t sell magic beans. That’s why we tend to include supporting information to help our customers as much as possible. For example, when we offer weight loss supplements, we also provide reliable information about diet and exercise, which are key components in any weight loss plan.

Feedback Handling

We listen to our customers. Whenever a customer contacts us and lets us know that they think we could be improving our advertising practices in some way, we review their idea, discuss it with our lawyers and see if it could work. Obviously not all ideas are helpful, but when a customer has a good idea we are ready to listen.

Long Term Solutions

Most of our products are long-term solutions, not short-term fixes. That’s why we make sure our customers receive regular supplies of our products for as long as they like. They also receive updated information whenever it becomes available to us.

Order Confirmations

All orders are confirmed by telephone before they are shipped. We do this to make sure that none of our customers are victims of fraud or identity theft. This also helps us feel confident that our customers have made an informed conscious choice to order our products or services.

Placement of Terms and Conditions

We believe it's very important that our customers know exactly what they are getting when they purchase a product or service from our company. An informed consumer is a good customer who will help us build up our reputation via word of mouth. Therefore, we place all of our terms and conditions right next to the payment box on all our sites. This allows customers to read the most pertinent information before they make a commitment to try one of our offers. While other sites try to hide their offer terms in fine print, we make them as accessible as possible so people can make their decision wisely.
    
We believe that every corporation has the obligation to make their business practices as transparent as possible, because an informed customer is a happy customer that will always keep coming back. Our product is what keeps the customers coming back, not our marketing practices.

Go Veda LLC

Privacy Policy

Welcome to www.goveda.com (“Web Site”) provided to you by Go Veda LLC (“Company”). This privacy policy (“Privacy Policy”) describes how we use and collect information on the Web Site. Your visit to the Web Site constitutes your consent to all policies contained on it including this Privacy Policy and the Terms of Use http://goveda.com/ft-119-customer-service.html. If you do not agree to abide by them, please do not visit the Web Site.

Information We Collect

Non-Personally Identifiable Information

You may visit the Web Site anonymously. During your visit, we may collect non-personally identifiable information about your visit such as information regarding which pages you visit or how you interact with the Web Site.

Personally-Identifiable Information

We may collect information about you to provide you with the services that you request. The information we collect may include name, email address, mailing address, phone number, credit card or other information.

How We Use Information

Non-Personally Identifiable Information

We may use anonymous information that we collect about your visit to enhance the operation of the Web Site. For example, we use anonymous information to make the Web Site more navigable or to remember what is contained in your shopping cart. We may contract with third-party service providers to assist us to better understand our site visitors and to help us tailor the Web Site function accordingly.

Personally-Identifiable Information

We use the personal data you submit on the Web Site to provide you with the services you request. For example, we may require you to submit personal information to fulfill your order, complete registration on the Web Site, or send you information about our products.

We may use this information to personalize your site experience. We may also share your information with third parties to deliver content or product offerings to you that we believe are of interest to you. In the event that a portion or all of the Company’s interest in the Web Site are sold or leased, all personal information would be transferred to the acquiring or leasing party.

We may share your personal information as may be required by law or court order or with a law-enforcement or other government agency in connection with a criminal investigation, fraud prevention or other legal action if the Company reasonably believes it is necessary to do so to protect the Company, its customer or the public.

Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is encrypted into our databases. Despite these precautions, no security system is impenetrable. As such, we do not guarantee the absolute safety of your information.

Deleting or Modifying Your Data

Non-Personally Identifiable Information

Anonymous information is collected about your visit via a “cookie” which is a small file placed on your computer's hard drive through your Web browser. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Please be advised however that if you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

Personally-Identifiable Information

To delete all of your online account information from our database or modify it, please send an email to customerservice@goveda.com with your request. Please note that it may not be possible to delete all of the information that pertains to you. For example, we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Copies of your information may also exist in archived copies of the Web Site.

Third-party links

In an attempt to provide you with increased value, we may include third-party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page and change the effective date. Policy changes will apply only to information collected after the date of the change.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy to this address: customerservice@goveda.com.

30 Day Money Back Guarantee on All Products

Your order with Go Veda is backed by our 30 Day Money Back Guarantee ("Guarantee"). This is independent of any promotional trial offer and the Guarantee is good for any and all Go Veda products.  In order to make use of our Guarantee, you are obligated to send back any unused portions of your Go Veda product and we must receive it within 30 days of the charge date so that you may receive a full refund for your purchase. Please send all returns to:

Go Veda LLC
Attn: Returns for Refunds
13223-1 Black Mountain Road, #227
San Diego, CA 92129
United States

Refund Policy

Our policy for providing refunds to customers is unconditional. Although we strive to provide a product that is so effective and precise in our claim's ability to meet our customer's expectations, we do understand that we cannot fully control all ofour customer's expectations and that some of our customers will not be satisfied with every product. It is our belief, then, that even if our customers have taken some or all of our product in accordance with its recommended use and are not completely satisfied with the results, our customer service department will provide a full refund of the cost of the product.  The only requirement is that you provide us with an honest reason why you are unsatisfied so that we might use this information to improve our products and business practices in the future.

EFFECTIVE DATE: October 1, 2009

Terms of Use

Welcome to www.goveda.com (“Web Site”) operated by Go Veda LLC (the “Company”). By visiting the Web Site, you agree to these terms and conditions of use (“Terms of Use”) including the Privacy Policy http://goveda.com/ft-119-customer-service.html which is incorporated herein. If you do not agree to the Terms of Use, please do not use the Web Site.

Web Site Access

The Company authorizes you to use the Web Site for your personal use. You may not use the Web Site for any commercial purpose, except as provided for herein. You may not interfere with the operation of the Web Site or make changes to it. You may not use any technology to monitor the traffic on the Web Site or copy the content contained on the Web Site.

We reserve the right to deny any person the use of the Web Site.

Ownership

The Company or its licensors are the sole owners of all content contained on the Web Site. The Web Site is protected under United States and international copyright laws. ALL RIGHTS RESERVED. You may not use any of the material contained on the Web Site in any manner not provided for herein. The Web Site may contain proprietary logos, service marks and trademarks. The Company does not grant any license to utilize those logos service marks or trademarks by merely visiting the Web Site.

Customer Club and Trial Billing

When you place your order with Go Veda LLC on any kind of trial basis, you will automatically become a part of our privileged customer club that entitles you to product discounts and other special offers. Your active credit card will only be billed the cost for the shipping of your 14-day trial. This cost will be listed on the Web Site at the time you place your first order. If you do not cancel your membership and choose to keep using your trial product(s), your active credit card will be billed the low member price of only $38.69 for your trial of Trimme (10% off retail) and $40.45 for your trial of Klaense (10% off retail), and then again at 30 days should you continue to use our product(s). Should product retail prices increase at any time, as a member you will lock in the low rate you paid at the time you initiated your membership and you will never be asked to pay this higher rate for as long as you remain a member. And remember, there are no obligations or annual agreements and you can cancel your membership at any time by calling our friendly customer service hotline at 1-800-411-8945 24 hours per day 7 days per week. All prices are in USD. US orders will be shipped via USPS. Offer only valid in the US and while supplies last.

Disclaimer of Warranties

THIS WEB SITE IS OFFERED “AS IS” TO THE GREATEST EXTENT PROVIDED BY LAW. THE COMPANY IN NO WAY MAKES ANY WARRANTY REGARDING THE USE, OPERATION OR CONTENT OF THIS WEB SITE OR ANY OTHER WEB SITE LINKED TO OR ADVERTISED ON THE WEB SITE. THE COMPANY DISCLAIMS ALL WARRANTIES INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE COMPANY MAKES NO WARRANTY THAT THE SERVER THAT MAKES THIS WEB SITE AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Some states or jurisdictions do not allow the exclusion of implied warranties, or conditions or limitations on how long an implied warranty may last, so the above limitations may not apply to you. You may have other rights which vary from state to state or jurisdiction to jurisdiction.

Limitation of Liability

To the greatest extent permitted by law, the Company shall not be liable for any loss or damages (whether direct, indirect, consequential, incidental, or otherwise) resulting from any use of this Web Site. Some states or jurisdictions do not allow the exclusion or limitation of incidental, consequential or special damages, so the above limitations may not apply to you.

Links to Third Parties

The Web Site may contain links to web sites operated by third parties. The Company has no control over the content or operation of those web sites, even if the Company is affiliated in some way with them. You access such sites at your own risk. Nevertheless, the Company requests any feedback you may have regarding links provided on the Web Site.

Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, employees, agents, shareholders, directors and suppliers against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses, resulting out of any violation of these Terms of Use or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Web Site using your internet account.

Right to Change These Terms of Use

The Company reserves the right to change these Terms of Use at any time. Any and all changes will take effect immediately upon posting. By continuing to use the Web Site after changes are made to the Terms of Use, you are indicating your consent to the new terms and conditions.

Health Information

The information contained on the Web Site is provided for informational purposes only and is not meant to be a substitute for the advice provided by your doctor or other health care professional. You should not use the information on or through the Web Site for diagnosing or treating a health problem or disease, or for prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Read all instructions provided in the product packaging prior to use.

General Provisions

These Terms of Use and any additional terms posted on this Web Site constitute the entire agreement between the parties. The Terms of Use shall be governed and construed in accordance with the laws of the State of California, U.S.A., without any reference to its conflicts of law rules. You agree that jurisdiction and venue in any legal proceeding relating to this Web Site shall be in the state or U.S. courts located in the State of California. Any cause of action or claim you may have with respect to the Web Site must be commenced within one (1) year after the claim or action arises. If for any reason a court of competent jurisdiction finds that any provisions, or portion thereof, of these Terms of Use are unenforceable, that provision shall still be enforced to the maximum extent permissible by law, and the remainder of these Terms of Use shall continue in full force and effect.